jiwin Privacy Policy – How We Handle Your Personal Data

1 Who We Are

1.1 This Privacy Policy applies to the online gaming and sports betting platform operating under the brand name jiwin, accessible at jiwin.asia (the "Platform").

1.2 For the purposes of this Policy, jiwin acts as the data controller in respect of personal data collected from users of the Platform, including Pakistani players who register, deposit, and play via jiwin.

1.3 If you have any questions about this Privacy Policy or about jiwin's data practices, you may contact the jiwin Data Protection team at [email protected]. jiwin endeavours to respond to all data-related enquiries within 5 business days.

2 Data We Collect

2.1 jiwin collects personal data in the following categories:

2.2 jiwin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance (e.g., self-exclusion records).

2.3 jiwin does not knowingly collect data from individuals under the age of 18. If jiwin becomes aware that data from a minor has been collected, it will be deleted immediately and the relevant account closed.

3 How We Use Your Data

3.1 jiwin uses personal data for the following purposes:

• Account Administration: Creating and managing your jiwin account, verifying your identity, and processing your jiwin login credentials securely.
• Service Delivery: Processing deposits via JazzCash and Easypaisa, executing withdrawals in PKR, settling bets and casino game outcomes, and delivering customer support.
• KYC & Anti-Fraud: Verifying identity documents (CNIC), detecting fraudulent activity, preventing money laundering, and fulfilling regulatory compliance obligations.
• Personalisation: Presenting game recommendations and promotions relevant to your activity on jiwin, based on your gaming history and preferences.
• Responsible Gaming: Monitoring for problem gambling indicators, applying self-imposed limits, and enforcing self-exclusion where requested.
• Marketing: Sending promotional emails, bonus notifications, and platform updates — subject to your marketing preferences. You may opt out at any time.
• Legal Compliance: Fulfilling obligations under applicable international gaming, anti-money laundering, and data protection laws.
• Platform Improvement: Analysing usage patterns to improve jiwin's games, interface, payment flows, and customer experience.

4 Legal Basis for Processing

4.1 jiwin processes personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil the service agreement with you — including account creation, deposits, withdrawals, and bet settlement.
• Legal Obligation: Processing required to comply with anti-money laundering regulations, KYC requirements, and other applicable legal obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where jiwin's legitimate interests are not overridden by your rights.
• Consent: Marketing communications, optional personalisation features, and non-essential cookies are processed on the basis of your explicit consent, which you may withdraw at any time.

5 Cookies & Tracking Technologies

5.1 jiwin uses cookies and similar tracking technologies to operate its platform, remember your preferences, maintain your session after jiwin login, and analyse usage patterns.

5.2 The following categories of cookies are used on jiwin:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to jiwin after you complete the jiwin login process. Cannot be disabled.
• Performance Cookies: Anonymous analytics data that helps jiwin understand how users navigate the platform — which pages are visited most, where users drop off, and how game loading times can be improved.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and previously used payment methods (e.g., JazzCash vs. Easypaisa).
• Marketing Cookies: Used to deliver relevant promotions. Only deployed with your consent.

5.3 You may control non-essential cookie categories via your browser settings. Disabling strictly necessary cookies will impair jiwin's core functionality, including the login session management system.

6 Data Sharing & Disclosure

6.1 jiwin does not sell, rent, or trade personal data to third parties for their own marketing purposes. Personal data is shared only in the following circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 processing partners receive the minimum data necessary to process PKR transactions on your behalf.
• Game Providers: PG Soft, JILI, Pragmatic Play, Evolution Gaming, and other certified game providers receive anonymised session data required for game delivery and RNG certification. Providers do not receive your full identity data.
• KYC & Compliance Partners: Identity verification services receive identity documents submitted during KYC for the purpose of verifying your CNIC and other documents.
• Legal Authorities: Where required by applicable law, court order, or regulatory authority, jiwin will disclose personal data as legally compelled.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the successor entity, subject to the same privacy protections.

6.2 All third parties to whom jiwin discloses personal data are required to maintain appropriate security standards and to use the data solely for the purpose for which it was shared.

7 Data Retention

7.1 jiwin retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the following minimum periods:

• Account and Identity Data: Retained for the duration of your active jiwin account plus 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction Records: Deposits, withdrawals, and bet history are retained for a minimum of 7 years for financial compliance purposes.
• Support Communications: Chat transcripts and email correspondence are retained for 3 years.
• Technical and Usage Data: Anonymised analytics data may be retained indefinitely. Identifiable technical data (IP logs, session records) is retained for up to 12 months.
• Self-Exclusion Records: Where you have self-excluded from jiwin, your self-exclusion record is retained indefinitely to prevent re-registration during the exclusion period.

7.2 After the applicable retention period, personal data is securely deleted or anonymised.

8 Security Measures

8.1 jiwin implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, or destruction:

• 256-bit SSL/TLS encryption on all data in transit between your device and jiwin's servers;
• Encryption at rest for sensitive data fields including identity documents and financial records;
• Cryptographic hashing of passwords — jiwin staff cannot access plaintext passwords;
• Tokenisation of payment details processed via JazzCash and Easypaisa;
• Role-based access controls limiting staff access to personal data to those with a legitimate need;
• Regular security audits and penetration testing of jiwin's platform infrastructure;
• Automated anomaly detection for unusual login activity, including alerts for new device jiwin login events.

8.2 Despite these measures, no system is completely immune to breach. If you become aware of any security incident affecting your jiwin account, please contact jiwin support immediately via live chat.

9 Your Rights

9.1 Subject to applicable law, you have the following rights in respect of your personal data held by jiwin:

• Right of Access: Request a copy of all personal data jiwin holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to jiwin's legal retention obligations. Note that deletion requests cannot be fulfilled where data retention is required by law (e.g., AML records).
• Right to Restriction: Request that jiwin restrict processing of your data while a dispute is being resolved.
• Right to Data Portability: Request a machine-readable export of personal data provided by you to jiwin.
• Right to Object: Object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of these rights, please contact jiwin at [email protected]. jiwin will respond within 30 calendar days. jiwin may request identity verification before processing data access or deletion requests.

10 Children's Privacy

10.1 jiwin's services are strictly intended for adults aged 18 and over. jiwin does not knowingly collect, process, or retain personal data from individuals under the age of 18.

10.2 If jiwin identifies that a user account has been created by a minor, the account will be immediately suspended, all associated personal data will be deleted, and any deposits returned subject to verification. If you are a parent or guardian and believe your child has registered on jiwin, please contact support immediately.

11 Changes to This Privacy Policy

11.1 jiwin reserves the right to update this Privacy Policy at any time to reflect changes in data practices, applicable law, or platform features. Material changes will be communicated to registered users via email and/or a prominent notice on the jiwin website.

11.2 The effective date of the current version is displayed at the top of this document. Your continued use of jiwin following notification of changes constitutes your acceptance of the revised Privacy Policy.

11.3 jiwin recommends reviewing this Privacy Policy periodically. Archived versions of previous policies are available on request from jiwin's support team.

12 Contact & Data Requests

12.1 For all privacy-related enquiries, data access requests, correction requests, deletion requests, or complaints regarding jiwin's data practices, please contact:

• Live Chat: Available 24/7 via jiwin's website — the fastest route for urgent data concerns.
• Email: [email protected] — for formal written requests. Please include "Data Privacy Request" in your subject line.
• Response Time: jiwin endeavours to acknowledge all requests within 2 business days and to fulfil them within 30 calendar days.

12.2 This Privacy Policy was last updated and is effective as of 1 January 2026.